CAREFUL

MAINTENANCE

Proactive Reliability

at techcare, Preventative Maintenance, 

Regular Scheduled Check-ups and On-site

Service is the foundation of our offering.

We are focused on pro-actively keeping your home technology systems operating reliably, like a well-oiled machine.

 

Staying vigilant and aware of possible issues before they have a negative impact and taking corrective action during calmer times

is our differentiator. Click here for more of our mission and promise.

​

Using long experience as our guide, we are uniquely qualified to keep your technology lifestyle humming along smoothly.

All greatcare & above service Packages
include a Remote System Management device and a strong and sophisticated Cyber-Security service.
 
We, along with the help of these integrated packages take on the responsibility of keeping your link to the World Wide Web
safe, secure and reliable.
​
We take this responsibility very seriously. 

The packages listed below let you choose

the level of care and service that you require.

 

express

care

includes:

  • 3 hour telephone response time during waking hours

  • On-site response within 3 business days

  • Remote System Check and response at the time of the call

  • 2 Well Care visits per year for updates and adjustment

costs:

$39 per month or prepay $360 per year

all new non-Cloudburst Clients require at a minimum:

  • WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets

  • eero PRO, 3 node Mesh WiFi network.

costs:

One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

great

care

plus

includes:

  • 2 hour telephone response time during waking hours

  • On-site response within 3 business days

  • Remote System Check and response at the time of the call

  • 3 Well Care visits per year for updates and adjustment

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password            & Malwarebytes - $386 per year value)

costs:

$75 per month or prepay $750 per year

VPN
PASSWORD
MANAGER
ANTIVIRUS

all new non-Cloudburst Clients require at a minimum:

  • WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets

  • eero PRO, 3 node Mesh WiFi network.

costs:

One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

executive

care

plus
VPN

includes:

  • 1 hour telephone response time during waking hours

  • On-site response within 2 business days

  • Automatic Self-healing Cox Broadband Modem Reset

  • Remote System Check once per week

  • 3 Well Care visits per year for updates and adjustment

  • On-site Pre-Event Service

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password            & Malwarebytes - $386 per year value)

costs:

$125 per month or prepay $1,250 per year

PASSWORD
MANAGER
ANTIVIRUS

all new non-Cloudburst Clients require at a minimum:

  • WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets

  • eero PRO, 3 node Mesh WiFi network.

  • ​

costs:

One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

enterprise

care

includes:

  • 24/7 telephone a.s.a.p. response as possible  

  • Guaranteed first-priority On-site Response within 1 business day for any emergency service need

  • Automatic Self-healing Cox Broadband Modem Reset

  • Daily Remote System Management Check

  • Daily Remote System Management Updates

  • Regularly scheduled Bi-Monthly Well Care Visits

  • Bi-Monthly Firmware update checks on all connected devices

  • Bi-Monthly iOS / Android Mobile Device update checks

  • Quarterly Driver update checks for all connected peripherals

  • WiFi optimization and channel adjustment

  • Monthly AV System & Control System maintainence, securing IR emitters, etc.

  • Exterior Component Cleaning / Dusting

  • Maintain AV System control systems, securing IR emitters, etc.

  • Surround Sound system optimization

  • Full WiFi heat map​

  • On-site Pre-Event Service

  • On-site Pre-Arrival Service

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password                  & Malwarebytes - $386 per year value)

costs:

$495 per month or prepay $4,995 per year

all new non-Cloudburst Clients require at a minimum:

  • OvrC PRO, Managed Services Hub + Lifetime Plan

  • WB-300VB-IP-5, Mid IP Power Conditioner w/ OvrC Home & 5 Controlled Outlets X2

  • ​1750 Mbps Dual Band AC Wireless Access Point X2

  • Dual-WAN Gigabit VPN Router

  • L2 Managed Gigabit Switch

  • L2 Managed Gigabit Switch with Full PoE+

costs:

One time hardware and installation fee of $3,995 for this Enterprise Grade system befitting larger homes (existing Cloudburst & DesertAVInterior Clients may have already made this investment).

 

C-Suite

care

includes:

  • 24/7 telephone a.s.a.p. response as  

  • Guaranteed first-priority On-site Response within 1 business day for any emergency service need

  • Automatic Self-healing Cox Broadband Modem Reset

  • Remote System Check every day

  • Regularly scheduled Monthly Well Care Visits

  • Regular Firmware update checks on all of your connected devices

  • iOS updates to keep you current

  • Monthly Driver update checks for all connected peripherals

  • Full Bi-monthly WiFi heat map​ check and

      WiFi optimization and channel adjustment

  • Full Cooling Fan / Exterior Component Cleaning / Dusting

  • Maintain AV System control systems, securing IR emitters, etc.

  • Full Digital EQ Surround Sound system optimization

  • On-site Pre-Event Service

  • On-site Pre-Arrival Service

  • eero PLUS Cyber-Security Plan

         (advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password                  & Malwarebytes - $386 per year value)

costs:

$995 per month or prepay $9,995 per year

all new non-Cloudburst Clients require at a minimum:

  • Managed Services Hub + Lifetime Plan

  • FireFX NETWORK GUARDIAN Internet of Things (IoT) Cyber-Security Router and Intrusion Prevention System 

  • IP Power Conditioner w/ OvrC Home & 5 Controlled Outlets X3

  • ​1750 Mbps Dual Band AC Wireless Access Point

  • Dual-WAN Gigabit VPN Router

  • L2 Managed Gigabit Switch

  • L2 Managed Gigabit Switch with Full PoE+

costs:

One time hardware and installation fee of $4,995 for this Enterprise Grade system befitting larger homes (existing Cloudburst & DesertAVInterior Clients may have already made this investment).