CAREFUL
MAINTENANCE
Proactive Reliability
at techcare, Preventative Maintenance,
Regular Scheduled Check-ups and On-site
Service is the foundation of our offering.
We are focused on pro-actively keeping your home technology systems operating reliably, like a well-oiled machine.
Staying vigilant and aware of possible issues before they have a negative impact and taking corrective action during calmer times
is our differentiator. Click here for more of our mission and promise.
​
Using long experience as our guide, we are uniquely qualified to keep your technology lifestyle humming along smoothly.
All greatcare & above service Packages
include a Remote System Management device and a strong and sophisticated Cyber-Security service.
We, along with the help of these integrated packages take on the responsibility of keeping your link to the World Wide Web
safe, secure and reliable.
​
We take this responsibility very seriously.
The packages listed below let you choose
the level of care and service that you require.
express
care

includes:
-
3 hour telephone response time during waking hours
-
On-site response within 3 business days
-
Remote System Check and response at the time of the call
-
2 Well Care visits per year for updates and adjustment
costs:
$39 per month or prepay $360 per year

all new non-Cloudburst Clients require at a minimum:
-
WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets
-
eero PRO, 3 node Mesh WiFi network.
costs:
One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).
great
care

plus

includes:
-
2 hour telephone response time during waking hours
-
On-site response within 3 business days
-
Remote System Check and response at the time of the call
-
3 Well Care visits per year for updates and adjustment
-
eero PLUS Cyber-Security Plan
(advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password & Malwarebytes - $386 per year value)
costs:
$75 per month or prepay $750 per year

VPN

PASSWORD
MANAGER

ANTIVIRUS
all new non-Cloudburst Clients require at a minimum:
-
WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets
-
eero PRO, 3 node Mesh WiFi network.
costs:
One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).
executive
care

plus

VPN
includes:
-
1 hour telephone response time during waking hours
-
On-site response within 2 business days
-
Automatic Self-healing Cox Broadband Modem Reset
-
Remote System Check once per week
-
3 Well Care visits per year for updates and adjustment
-
On-site Pre-Event Service
-
eero PLUS Cyber-Security Plan
(advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password & Malwarebytes - $386 per year value)
costs:
$125 per month or prepay $1,250 per year

PASSWORD
MANAGER

ANTIVIRUS
all new non-Cloudburst Clients require at a minimum:
-
WB-300-IP-3, Compact IP Power Conditioner w/ OvrC Home & 3 Controlled Outlets
-
eero PRO, 3 node Mesh WiFi network.
-
​
costs:
One time hardware and installation fee of $750 ( larger homes will require more Mesh Extension and costs may nearly double, however, existing Cloudburst & DesertAVInterior Clients may have already made this investment).
enterprise
care





includes:
-
24/7 telephone a.s.a.p. response as possible
-
Guaranteed first-priority On-site Response within 1 business day for any emergency service need
-
Automatic Self-healing Cox Broadband Modem Reset
-
Daily Remote System Management Check
-
Daily Remote System Management Updates
-
Regularly scheduled Bi-Monthly Well Care Visits
-
Bi-Monthly Firmware update checks on all connected devices
-
Bi-Monthly iOS / Android Mobile Device update checks
-
Quarterly Driver update checks for all connected peripherals
-
WiFi optimization and channel adjustment
-
Monthly AV System & Control System maintainence, securing IR emitters, etc.
-
Exterior Component Cleaning / Dusting
-
Maintain AV System control systems, securing IR emitters, etc.
-
Surround Sound system optimization
-
Full WiFi heat map​
-
On-site Pre-Event Service
-
On-site Pre-Arrival Service
-
eero PLUS Cyber-Security Plan
(advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password & Malwarebytes - $386 per year value)
costs:
$495 per month or prepay $4,995 per year
all new non-Cloudburst Clients require at a minimum:
-
OvrC PRO, Managed Services Hub + Lifetime Plan
-
WB-300VB-IP-5, Mid IP Power Conditioner w/ OvrC Home & 5 Controlled Outlets X2
-
​1750 Mbps Dual Band AC Wireless Access Point X2
-
Dual-WAN Gigabit VPN Router
-
L2 Managed Gigabit Switch
-
L2 Managed Gigabit Switch with Full PoE+
costs:
One time hardware and installation fee of $3,995 for this Enterprise Grade system befitting larger homes (existing Cloudburst & DesertAVInterior Clients may have already made this investment).
C-Suite
care





includes:
-
24/7 telephone a.s.a.p. response as
-
Guaranteed first-priority On-site Response within 1 business day for any emergency service need
-
Automatic Self-healing Cox Broadband Modem Reset
-
Remote System Check every day
-
Regularly scheduled Monthly Well Care Visits
-
Regular Firmware update checks on all of your connected devices
-
iOS updates to keep you current
-
Monthly Driver update checks for all connected peripherals
-
Full Bi-monthly WiFi heat map​ check and
WiFi optimization and channel adjustment
-
Full Cooling Fan / Exterior Component Cleaning / Dusting
-
Maintain AV System control systems, securing IR emitters, etc.
-
Full Digital EQ Surround Sound system optimization
-
On-site Pre-Event Service
-
On-site Pre-Arrival Service
-
eero PLUS Cyber-Security Plan
(advanced Browsing Protection, Content Filtering, Encrypt.me VPN, 1Password & Malwarebytes - $386 per year value)
costs:
$995 per month or prepay $9,995 per year
all new non-Cloudburst Clients require at a minimum:
-
Managed Services Hub + Lifetime Plan
-
FireFX NETWORK GUARDIAN Internet of Things (IoT) Cyber-Security Router and Intrusion Prevention System
-
IP Power Conditioner w/ OvrC Home & 5 Controlled Outlets X3
-
​1750 Mbps Dual Band AC Wireless Access Point
-
Dual-WAN Gigabit VPN Router
-
L2 Managed Gigabit Switch
-
L2 Managed Gigabit Switch with Full PoE+
costs:
One time hardware and installation fee of $4,995 for this Enterprise Grade system befitting larger homes (existing Cloudburst & DesertAVInterior Clients may have already made this investment).